Privacy policy.
Restoration is a Limited Liability Partnership. This privacy policy explains how we use any personal information we collect about you when you use this website or contact us.
WHAT INFORMATION DO WE COLLECT ABOUT YOU?
We collect information about you during your use of our website through cookies.
We collect information about you if you undertake any communication with Restoration LLP via the website e-form/info@restorationgrp.com found on the Contact Us page or by any other means of communication.
We currently collect personal identifiers, contacts and characteristics for example, name and contact details. Most of the personal information we process is provided to us directly by you for the purpose of answering queries and providing you a service.
All information gathered by Restoration LLP is stored securely on our servers.
HOW WILL WE USE THE INFORMATION ABOUT YOU?
Personal information will be used to enable us to respond to enquiries and to provide you or your organisation with services. Non-identifying information (such as your IP address, general location, browser software, date and time of visit) may be used to compile statistics about the use of this website.
Your information submitted through the web-form/ info@restorationgrp.com address or during the course of any contact with Restoration LLP will be gathered to facilitate communication with you regarding your query.
Your information will not be shared without your permission except in cases where a safeguarding issue is deemed to exist and the information needs to be shared with the local safeguarding teams and/or police services.
Restoration LLP follows government guidelines for sharing safeguarding information.
MARKETING
Restoration LLP will not share your information for marketing purposes.
CHANGES TO OUR PRIVACY POLICY
This privacy policy was last updated on 31st March 2022.
WRITTEN PRIVACY NOTICE:
Restoration is a Limited Liability Partnership.
This privacy policy explains how we use any personal information we collect about you when you use this website, our services or contact us with a query.
Purpose
We collect personal data in order to undertake our business and to provide services to customers.
Your data may be obtained from a direct referral through yourself or have been passed to us by others on your behalf.
All information gathered by Restoration LLP is stored securely.
Your information may be anonymised for use outside of the work you commission from us and the data may be compiled for use in statistical research, to generate case studies or for purposes which contribute to the ongoing development of the business or to promote our services or impact to a wider audience.
We collect your data in order to facilitate the service commissioned or requested from us by yourselves or others.
Sharing information
Your information will not be shared without your permission expect in cases where a safeguarding issue is deemed to exist and the information needs to be shared with the local safeguarding teams and/or police services.
Restoration LLP follows government guidelines for sharing safeguarding information.
Retention period
Data is retained on about you for a period as required by law and is dependent on the type of the work undertaken / involved. Where no work is undertaken following contact we will dispose of your information within 7 years by deleting from our servers.
Your rights
Your rights under the GDPR will be respected except in circumstances where we are legally required to retain records and information.
What are your data protection rights?
Restoration LLP would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:
Right of access
You can request access to the information we hold about you, including the source, type of data, whom the data has been shared with and retention period
Right of rectification
You have the right to request the rectification of any inaccurate data held by us.
Right to erasure
You have the right to request erasure of your data where it does not conflict with our legal duties to retain information.
Right to restriction of processing
You have the right to request a restriction on your processing where it does not conflict with our legal duties to retain information.
Right to data portability
We acknowledge your right to portability of data when it does not infringe on our legal duties to retain information.
Right to object
You have the right to object to our processing of your data on grounds relating to your particular situation, but this may result in our being unable to work with you. We are legally obliged to pass your information on in certain circumstances such as safeguarding.
Right not to be subject to automated decision-making including profiling
Restoration LLP does not use automated decision-making software.
Right to withdraw consent at any time, where relevant
You may withdraw your consent at any time to our processing your data by contacting the data controller as detailed below. Doing so may end our support for you and your organisation will be notified. Due to safeguarding requirements, we will have to keep your data on file if there is a safeguarding concern as required by law.
The source of your data
The data has been provided either by yourself (in the case of a self-referral) or by another referring you to us on your behalf.
How to contact us
For further information on how your information is used, how we maintain the security of your information, and your rights to access information we hold on you, please contact: info@restorationgrp.com
How to complain
If you have any concerns about our use of your personal information, you can make a complaint to us at info@restorationgrp.com
You can also complain to the ICO if you are unhappy with how we have used your data.
Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk